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The Naval Association

of Australia

AUSTRALIA POST REMOVED THE GOLD CARD BENEFITS FOR REDIRECTING MAIL

AND OTHER MATTERS...NOW TELSTRA WANTS YOU TO DECIDE WHETHER YOU

WANT TO GIVE UP YOUR PENSIONER DISCOUNT AND CONTINUE TO RECEIVE

TELSTRA REWARD OPTIONS.

THIS IS LOUSY. THE FORMS ARE LOUSY. THE WHOLE THING IS LOUSY.

RING TELSTRA AND COMPLAIN - ASK TO SPEAK TO THE WRITER OF THE LETTER

MR JOHN ROLLAND - HE IS LOUSY, HE WON'T EVEN SPEAK WITH YOU. HE IS HAPPY

TO TAKE BENEFITS AWAY FROM YOU. BUT HE WON'T EVEN TALK TO YOU. I ASKED TO SPEAK WITH HIM 5 DAYS AGO. TELSTRA TOLD ME THEY WOULD RING BACK WITHIN 24 HOURS - THIS HAS NOT HAPPENED.

WHAT IS MORE, TELSTRA IS ATTEMPTING TO HAVE US BELIEVE THAT "WE ARE REVIEWING OUR RECORDS AND THEY INDICATE THAT YOU CURRENTLY RECEIVE THE BENEFIT OF BOTH THE TELSTRA PENSIONER DISCOUNT AND TELSTRA REWARD OPTIONS. UNDER OUR CUSTOMER TERMS, TELSTRA PENSIONER DISCOUNT CUSTOMERS ARE NOT ELIGIBLE TO RECEIVE CERTAIN OTHER DISCOUNTS FROM TELSTRA AND THIS INCLUDES TELSTRA REWARD OPTIONS."

HOW LOUSY CAN YOU BE? WE WERE ENTICED INTO USING THESE SERVICES AND TELSTRA NOW WANTS TO TAKE THEM AWAY AFTER GETTING US TO USE THEIR SERVICES BASED ON PREVIOUS ADVERTISING CAMPAIGNS AND LETTERS ADVISING THESE BENEFITS ARE AVAILABLE TO US TOGETHER WITH THE PENSIONER DISCOUNTS.

RING AND COMPLAIN.....RING AND COMPLAIN.....

BY THE WAY IF YOU DON'T RETURN THE FORM THEY SENT OUT THE WILL CANCEL YOUR PENSIONER DISCOUNT ANYWAY!

SHAME, TELSTRA, SHAME, YOU ARE JUST LOUSY.

IF IT WERE NOT FOR WAR VETERANS AND PEOPLE WHO SERVED YOU WOULD BE LUCKY TO BE SENDING SMOKE SIGNALS, LET ALONE TALK ON A TELEPHONE OR MOBILE.

TELEPHONE THEM ON 1800 303 543

or write (reply paid)
Telstra Corporation Limited
REPLY PAID 615
VIRGINIA BC QLD 4014

On Thursday 5 April, 2007 I rang Mr Jon Court (Telstra Public Policy and Communications) who says TELSTRA has erroneously provided Pensioner Discounts and Telstra Reward Options and that they are attempting to bring those Pensioners into line. He was at great pains to tell me that not all Pensioners are affected. Only those pensioners with Telstra Reward Options and the Pensioner discount. I told him that Telstra Reward Options have been gradually reduced and raised several matters that I have supporting documentation to support, that show Telstra has been reducing benefits for years. The bottom line of this is should you have both benefits and forego the Pensioner benefit it will cost you $12.25 X 12 (months) = $147 extra per year for your Telstra service. Should you elect to keep your Rewards and use them appropriately the saving may be greater than the Pensioner benefit. Mr Court is going to attempt to give me a comparative table of services / charges. Will keep you posted.

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